Contact Us

We would love to hear from you. Whether you have a question about a lamp, timer, or another home item, need help with an order, want advice on which product fits your desk or bedside table, or have feedback about your Famibuy experience, our customer care team is ready to help.

Customer service email: customer@famibuy.com

For fastest support, email customer@famibuy.com with your order number, the product name, and a short description of your issue. Our team typically replies within 1 to 2 business days. Messages sent on weekends and major public holidays are answered on the next business day.

What you can contact us about:

Order status and tracking

Product questions such as size, material, light temperature, timer functions, power source, and placement

Lighting and timer recommendations for bedroom, living room, kitchen, office, dorm, or shelf use

Returns, exchanges, and refund requests

Damaged, missing, or incorrect items

Bulk or gifting inquiries

Website feedback and partnership questions

Customer care hours:

Monday through Friday

9:00 AM to 6:00 PM UTC

Closed on weekends and major public holidays

Mailing address for returns and correspondence:

Famibuy Customer Care

Attn: Returns Department

Order Number Required

United States Warehouse Routing Address Provided After Approval

Please do not send returns to the above address without first contacting customer@famibuy.com. Return shipments must be authorized so we can match them to your order and process your refund or exchange quickly.

Tips for faster help:

Include your order confirmation email subject line

Attach photos if the item arrived damaged or defective

Tell us whether you prefer a refund, replacement, or store credit

Mention the market or region your order was placed from so we can check shipping conditions

Famibuy is built on human support, not bots-only replies. When you email customer@famibuy.com, a real team member reads your message and helps you resolve it. Our promise is simple: clear answers, friendly service, and no runaround.

If you love your item, tell a friend. If something is wrong, tell us. Either way, customer@famibuy.com is the best place to start.